Privacy Policy
Last updated: 11 October 2026
1. Who we are
HookTrader (“we”), based in the United Arab Emirates, is the controller of your personal data. Contact: support@hooktrader.app.
2. What we collect and why
To provide the Service (necessary for our contract with you): your account details, the exchange API keys you connect, and your strategies, alerts and trades. Without these we cannot provide the Service.
To keep the Service secure and working, and to improve it (our legitimate interests): how the Service is used, and diagnostic data, including a masked screen recording when the dashboard hits an error.
To send marketing email (your consent): your email address and the topics you chose, if you opt in.
3. Who we share it with
Service providers for hosting, error monitoring, analytics and email; the exchanges and notification channels you connect; and authorities where the law requires. We do not sell your data.
4. International transfers
Our service providers process data outside the UAE, including in the United States and the European Union. Where the law requires, these transfers are protected by safeguards such as standard contractual clauses.
5. How long we keep it
Account data while your account is open and for up to 30 days after you delete it; marketing data until you unsubscribe; usage and diagnostic data no longer than needed for its purpose.
6. Your rights
You can ask us to give you, correct, delete or export your data, and to restrict or stop using it. You can withdraw consent at any time. Contact support@hooktrader.app. You can also complain to a data protection authority.